State Farm® Insurance Agent Kathy Landers

"Great Service"

"When dealing with Erica she went out of her way to give me first class service. Very patient and very personable!! Can’t ask for any better"

"Amanda was amazing! She provided side by side equivalent quotes. All my rates were lower with State Farm and we even decided to increase coverage in some areas. She took the time to make sure everything was correct with the coverage."

"Worse Customer Service & Care Ever! My wife and I have been 30+ Years with State Farm Insurance for almost all of our insurance needs. I filed a claim for an accident late last year, and supplied pictures of the accident where the Food Cart I was driving got tangled in a low power line and pulled the power box down to a business causing immediate power outage. I supplied invoices of the purchased materials to restore the damage. A week later they told me that was not enough. On my 2nd submission I provided actual bank statements highlighting in yellow the documentation for the purchases necessary to right the wrong. Again I was told this still is not good enough. I needed to provide actual receipts (invoices from each Company not good enough), and they wanted more pictures of the damages - and it is now months later. The 3rd submission - I wasn’t taking any chances, I laid out as many of the receipts, which took hours upon hours digging thorough old paperwork to get, and more pictures and I submitted them to my State Farm Agent expecting advocacy and support for a very clear and rightful claim with far above a preponderance of documentation and asked them to represent me to the National Claims Dept. They sent the new file - but I still had not heard anything for weeks - even after providing them EVERYTHING they demanded. Frustrated because I am shouldering the calls of irritated people who have been waiting about 5 months now to be reimbursed for their losses. Upset I called back to my State Farm Agent’s Office insisting they help follow up or inquire for me - their long-term client. They just patched me in to my National Claims Agent who wasn’t in. I left an emphatic message to my Claims Adjuster “PLEASE CALL ME!” That was 2 days ago and no call back. I called my State Farm Agent’s office again today and expressed my extreme displeasure with their service, claim protocol and was assured a Claims person would get back to me today. I just got a call from a highly trained conflict resolution person who obviously handles customer dissatisfaction and was then inundated with apologies and empathies - and at the end of all that she just tried to pass me off back to my same Claims Adjuster but while being shuffled they disconnected me and made no effort to call me back. I am embarrassed to have to submit such a poor review but after 5 months, 3 submission of clearly documented evidence which made me feel like I had to prove I wasn’t a fraudster, endless phone calls, lack of concern and poor customer care - I was forced to submit this horrible review for shoddy work that’s a reproach to the insurance industry. And the actual claim was for less than $5,000 Dollar!!"

"The team at Kathy Landers State Farm have provided us with great service over the years!"

"The whole team is awesome! I want to thank Amanda especially for helping me with all of my questions and assistance in dealing with another Insurance company. Thank you for your time and patience and willingness to help me through the process!"

"Kathy Landers service is always excellent"

"I have been dealing with Dondi at Kathy Lander's office for years now (over 20 at least), and have had exceptional service on everything from claims to simple vehicle swaps. Highly recommend."

"With just a phone call I was able to reduce my monthly cost on insurance by $140! I’d highly recommend if you have time for a 5 minute conversation, just do it! Ask for Erica"

"Dondi Rolf was very helpful today making adjustments to my recent transition and she surprisingly saved me a great deal of money. Always so thorough, a great listener and a pleasure to do business with her and the State Farm team at Kathy Landers."

"Loved meeting with Amanda yesterday! She was real and down to earth. Great personality and helped my husband and I feel heard. Our meeting was an educational one only but after speaking with her we are seriously considering getting more coverage added to our already existing coverage and also might get more coverage in other parts of our lives that she explained very clearly would basically pay for itself (after the discount.) Give or take a few dollars (like $2). We loved how cool you are Amanda please don't ever change! I'm really bad at reviewing but hope this helps bring more people in. Yes, state farm is a little pricier than other insurance companies but you definitely get what you pay for!"

"Amanda is amazing!! Answers all our questions, very personable, efficient and on the ball!! I know we are in good hands!! Thank you for everything"

"Extremely please with the service I have received from this agency. I would highly recommend them to my friends and family"

"The pricing on Home and Auto was a lot lower than my current Geico. Amanda walked me through her quote and answered all my questions. She then made it easy to move to State Farm. She also followed up to make sure all the details were taken care of."

"Had a great experience moving several lines of issuance over to State Farm!"

"Nothing but excellent things to say about the folks at Kathy Landers State Farm. Especially Amanda Baxter who is an insurance Rock Star. All my insurance now with Kathy and Amanda who offered the best prices, super recommendations, and quick, reliable customer service."

"I knew Kathy for years before choosing her for my insurance options. She has been fantastic for answering all my questions and responding in a timely manner to assist with both personal and business insurance questions. Of equal importance to me is the team Kathy has employed, especially Amanda Baxter, who has diligently provided an incredible customer experience and likewise immediately responded to the myriad of needs running a small business can generate. Thank you for your excellent customer service!"

"I have called several times. Several days. Sent to recoding. Left detailed message. No call back!"

"The team at Kathy Landers State Farm has been great. I’ve been with State Farm for over 15 years. Across multiple states, this is the best agency I’ve dealt with. I have also gotten quotes from other carriers just take check prices and no one can beat their prices."

"Everyone who works here is always patient, helpful, pleasant!!!"

"Amanda is by far the best agent around. Fights tooth and nail for you from morning to night. Thank you for being a rockstar."

"Very friendly people and not pushy - they only sold me the insurance I needed (homeowners) and didn't pressure me to get auto as well. My auto is cheaper elsewhere and they were fine with that. Also very prompt at following up and following through on commitments. Would highly recommend."

"We've been a Kathy Landers State Farm Agency customer ever since they approximately first opened some 35 (gasp) years ago. Most recentl;y - Amanda at trhe agency has been super helpful!"

"I’ve had an amazing experience with State Farm. My agent, Kathy Lands, always responds incredibly fast and answers every question clearly. Their office is helpful, knowledgeable, and truly goes the extra mile. Once, during a holiday when the office closed at noon, Kathy stayed after hours to get me all the documents and statements I needed for my lenders. I’m very thankful for their dedication and feel confident insuring my cars and home with State Farm."

"Oh I really have always liked the bunch over there at Kathy Landers State farm. Erica made sure she got me the lowest rate and I shopped around everywhere and am happy to be locked in for another year at State farm."